We strive to provide you with a safe, friendly and fun environment. Everyone on Pen Pals is subject to our Community Guidelines. We provide you with various tools to report and/or block anyone who does not adhere to those guidelines.
Your profile is public and viewable by other Pen Pals. However, we don't allow people to search through user profiles. We encourage you to use a pseudonym or nickname and not your real name. We also provide you with tools to hide personal data on your profile, including your location and gender.
Letters you write are public and sent to other Pen Pals around the world. To keep Pen Pals safe, your letters are subject to our Community Guidelines, which prohibits sharing of personal information in letters. We give you non-public ways to communicate on Pen Pals too, through Chats. However, you can only Chat with people you've approved as "Friends." We encourage you to use this system as it was designed: To get to know your Pen Pals and make them earn your trust before accepting them as Friends and moving over to Chat.
You may be required to submit certain personal data when you register on the Service. The personal data which you may provide to us could include your email, name, phone number, location, age, birthdate, gender, payment information, IP address, and other personal data collected from you or through some other form of consent from you or notification to you.
When you access or use the Service, Pen Pals may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (including but not limited to latitude and/or longitude), IP addresses, and/or similar information regarding the actual location of your device. Location data may convey to us information about how you browse or use the Service. Location data does not collect or share any personal data about you. Location data may be used in conjunction with personal data. Some features of the Service, particularly any location-based services, may not function properly if use or availability of location data is impaired or disabled.
When you access our Service, we may automatically collect non-personal data from you, such as web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Service and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual. We may also aggregate information collected offline in connection with the Service, obtain non-personal data from third party sources and develop aggregate data by anonymizing previously collected personal data.
It is possible at times when collecting non-personal data through automatic means that we may unintentionally collect or receive personal data that is mixed in with the non-personal data. While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If you believe that we have inadvertently collected your personal data, please notify us at email@example.com.
We will only use your personal data as described below, unless you have specifically consented to another type of use, either at the time the personal data is collected from you or through some other form of consent from you or notification to you:
Non- personally identifiable or aggregate information may be used by us for any purposes permitted by law and may be shared with any number of parties, provided that such information shall not specifically identify you.
You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the "Help" section of the toolbar. However, if you reject our cookies, many functions and conveniences of our Services may not work properly.
We may collect information about your device, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Like many services, the Analytics Services use first-party cookies and unique identifiers to track visitor and user interactions as in our case, where they are used to collect information about how visitors and users use our site and the Service. We then use the information to compile reports and to help us improve our site and Service.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
The Analytics Services collect information anonymously. We do not merge personally-identifiable information with non-personally identifiable information. They report website and mobile application trends without identifying individual visitors and/or users. You can opt out of some of the Analytics Services without affecting how you visit our site or use the Service. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.
For more information on Google Analytics for Firebase, visit a https://firebase.google.com/policies/analytics.
For more information on Facebook’s Data Policy visit https://www.facebook.com/policy.php
We also use Google conversion tracking and/or similar services to help us understand your and other users’ use of the Service.
Please see https://support.google.com/adwords/answer/1722022?hl=en for more information about conversion tracking provided by Google.
The security of your personal data is very important to us. When we collect your personal data online, we use reasonable efforts to protect it from unauthorized access. However, due to the inherent open nature of the Internet, we cannot guarantee that your personal data will be completely free from unauthorized access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorized to have access to your personal data. For more information on protecting your privacy, please visit www.ftc.gov/privacy.
We shall investigate and report data breaches within 72 hours of becoming aware of such breach. When a breach of Personal Data is likely to result in a high risk to the rights and freedoms of individuals then Pen Pals, as Controller, will notify the affected individuals without undue delay.
You should be aware that personal data which you voluntarily include and transmit online on the Service or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions. We are unable to control such uses of your personal data, and by using the Service or any other online services you assume the risk that the personal data provided by you may be viewed and used by third parties for any number of purposes.
We generally do not collect personal data from children under the age of 13. If at any time in the future we plan to collect personal data from children under 13, such collection and use, to the extent applicable, shall, when required, be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and appropriate consent from the child’s parent or guardian will be sought where required by COPPA. When we become aware that personal data from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.
As a convenience to you, we may provide links to third-party services from within our Service. We are not responsible for the privacy practices or content of these third-party sites. When you link away from our Service, you do so at your own risk.
You have the right to request access to the data information we have stored on you. You can do this by contacting us at firstname.lastname@example.org. We will make sure to provide you with a copy of the saved data particular to you. In order to comply with your request, we may ask you to verify your identity. We will fulfill your request by sending an electronic copy unless you expressly specify a different method of receipt.
If you believe the data Pen Pals has collected on you is incorrect, you can update your information in the application by tapping Profile/Edit Profile. Any data that is no longer needed for the purposes specified in this Policy will be deleted. You may delete your data in the application at any point by tapping Profile/Settings/Account/Delete Account and following the instructions on-screen.
Any phone calls and/or text messages delivered to your phone or device may cause you to incur extra data, text messaging, or other charges from your wireless carrier. MESSAGE AND DATA RATES MAY APPLY. You are solely responsible for any carrier charges incurred as a result of phone and/or text communications from Pen Pals.
By using the Service, you expressly consent to receive in-product communications from us (including, without limitation, push notifications on the App).
We comply with the EU Data Protection Directive 95/46/EC framework as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Pen Pals has certified that it adheres to the requirements of notice, choice, onward transfer, security, data integrity, access and enforcement.
For questions or concerns relating to privacy, we can be contacted at email@example.com or by mail: Pen Pals Inc. 3371 Glendale Blvd. #506 Los Angeles CA USA 90039.